Staff Capacity

When implementing a small dollar consumer loan product, it is essential to develop capacity and buy-in at all levels of the organization. In this course, you will explore how to build commitment throughout your organization, achieve personal and proactive servicing, and identify the resources needed to meet regulations and implement consumer-facing services.

This course includes six video modules and one quiz module. Some video modules include flashcard reviews for practice. The final module is a 10-question course quiz. You must receive a score of 100% to pass the module. You may retake the final quiz as many times as needed. 

Enrollment entitlement required to take this Course.
Course progress
Course Modules

Module 1: Introduction

Lessons
Module Activities
Staff Capacity On Demand Video Lesson (10 min)

Module 2: Prioritizing Staff Capacity

Lessons
Module Activities
Prioritizing Staff Capacity Video Lesson (10 min)
Prioritizing Staff Capacity Flashcards (10 min)

Module 3: Building Organizational Capacity

Lessons
Module Activities
Building Organizational Capacity Video Lesson (10 min)
Building Organizational Capacity Flashcards (10 min)

Module 4: Addressing Staffing Constraints

Lessons
Module Activities
Addressing Capacity Constraints Video Lesson (10 min)
Addressing Capacity Constraints Flashcards (10 min)

Module 5: Staff Training and Support

Lessons
Module Activities
Staff Training and Support Video Lesson (10 min)
Staff Training and Support Flashcards (10 min)

Module 6: Course Recap

Lessons
Module Activities
Staff Capacity Wrap-Up Video Lesson (10 min)

Module 7: Final Exam

Lessons
Module Activities
Course Evaluation (10 min)